With 31 offices spread around the world, Robert Walters’ was operating with multiple decoupled instances of an ageing platform, each with their subtly different processes and practices.
Their goal was to create a sense of harmony across these locations, a goal achievable through one globally unified Customer Relationship Management (CRM) system to streamline their global recruitment, improve engagement and — ultimately — increase profit. On top of this, the CRM would require a centralised way to monitor global progress and gather intelligence.
